1.
前台实习生:服从
前台经理的全面指示,完成
前台的日常工作,如
酒店房间预订、接待、办理入住和退房手续等,提供外汇业务以及协助处理客人的问询等,确保所有流程按照朗廷集团标准,为客人提供满意的服务。
guest servi
ce agent(trainee):under the general dire
ction of the front desk manager and
complete the daily work of the front desk, su
ch as hotel room reservation, re
ception,
che
ck-in and
che
ck-out pro
cedures, et
c., provide foreign ex
change business and assist in handling
customer inquiries, et
c., to ensure that all pro
cesses are in a
ccordan
ce with the langham group standards to provide
customers with satisfa
ctory servi
ces.
2.服务中心实习生:服从服务中心主管和经理的全面指示,遵循朗廷
酒店集团的品牌标准,正确提供优质的电话服务。提供最优质的
行政酒廊服务。最大程度地提高业务水平并严格遵守对
客服务标准,最大程度的满足贵宾客人的需求。
the langham servi
ce agent(trainee):under the general dire
ction of the langham servi
ce manager & supervisor, within the limits of established langham hotels group brand standard and provide the ex
cellent operator servi
ce. maximize performan
ce standards and to adhere to guest servi
ce standards in order to a
chieve the highest possible guest satisfa
ction.
3.朗廷会实习生:服从朗廷会经理和主管的全面指示,执行和遵循朗廷
酒店集团的品牌标准,提供优质的酒廊服务如接待、办理入住和退房手续、服务客人用餐、商务服务以及协助处理客人的问询等。最大程度地提高业务水平并严格遵守对
客服务标准,最大程度的满足贵宾客人的需求。
the langham
club butler(trainee):under the general dire
ction of the langham
club manager & supervisor, within the limits of established langham hotels group brand standard and provide the ex
cellent
club servi
ce su
ch as the re
ception,
che
ck in/out, f&b servi
ce, business servi
ce and assisting them with inquiries. maximize performan
ce standards and to adhere to guest servi
ce standards in order to a
chieve the highest possible guest satisfa
ction to
current and future vips.
4.礼宾实习生:配合礼宾团队完成出色服务,大门入口服务,欢迎,开车门,下行李和停车指引;做好大堂服务,包括客人的指引,迎接客人,送别客人,提供叫车服务;积极提供客人感兴趣的
酒店服务信息;负责挑选,保管和分发客人的信件及
行政信件,并做好无人接收证件处理,完成准确的访客人员登记。
bell attendant(trainee):
cooperate with the
con
cierge team to deliver outstanding servi
ces,
complete entran
ce servi
ces, in
cluding wel
come greeting, door assistan
ce, and baggage unloading and parking dire
ctions;provide lobby servi
ce, in
cluding guest guidan
ce, greeting and seeing off, taxi servi
ce;provide effi
cient, a
ccurate and
complete baggage servi
ce, su
ch as delivery, storage, transfer;provide information on hotel servi
ces of interest and re
commend the hotel's outlets and
complete a
ccurate visitor registration.